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Customizing the Live Chat Icons to be displayed on your website
When you paste any of the Live Chat codes on the
pages of your website, these pages display a Chat icon that the visitors can
click to chat with your Support Operators. There is a set of such icons that
indicate different statuses of support. You can completely customize the icon
set on your website.
Customizing Live Chat icons
- Login to the Live Chat Registered members
area.
Click here to
read how >>
- Under SETTINGS, click Select Icons.
- Select any of the icon sets listed here.
Alternatively, you can also choose to upload your own icon set, by selecting the
Custom Icon Set option at the bottom.
IMPORTANT
- If you wish to use the icons on websites protected by SSL i.e., web page URLs beginning with
https://, select the checkbox adjacent to These icons require https
support as they will be put on a secure website.
- The above option will not be applicable
for Custom Icon Sets.
- Once you have chosen the icon set of your
choice, click Submit.
Receiving emails sent by the visitor using Leave a
Message option
Messages left by the visitor using the Leave
a Message option are delivered to you in the form of an email. You can
specify an email address to receive these mails as explained below:
- Login to the Live Chat Registered members
area.
Click here to
read how >>
- Under SETTINGS, click E-mail
Address.
- By default, the email address associated
with the Customer Account managing the Live Chat Service is listed. You may
specify a different email address here.
- Click Modify Email Address to save
the change.
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